We have a unit that deals with failure tracking by monitoring all systems 24/7 via the monitoring application prepared for projects, recording customer requests and failure notifications, directing them to the relevant units, and making failure response within the scope of authorization.
Our authorized unit is actively involved and serves in providing sufficient stock, maintenance and repair services for failed devices, and manufacturer support for failed devices from the devices that are used, required or projected to be required.
Our authorized unit is actively involved and serves in providing online or telephone support by the team to the customer on related issues, producing 24/7 solutions for failures that occur within the scope of ETC Software, etc. services, checking the software and services of the applications, performing log analyzes and performance analyzes, providing periodic maintenance and updates within the scope of the contract
Our authorized unit is actively involved and serves in our banking and support services, 24/7 monitoring and control of toll collection services, monitoring of density status and data flow of toll collection services, controlled intervention when necessary, and providing 24/7 management of 3rd party services such as SMS, etc..
Our Database / Business Intelligence Support Service includes services such as providing online or telephone support to the customer during working hours, producing 7/24 solutions to the failures within the scope of the database, restoring the system in case of any disaster by returning from backup, performing periodic maintenance of the database, carrying out regular backups, performing daily and weekly maintenance, performing performance-enhancing actions, carrying out user management on the database, monitoring and implementing version/page updates.
Our authorized unit in the analysis and reporting part is actively involved and serves in producing customer-specific reports apart from the standard reports provided by the application, providing a data repository and reporting system that will work integrated with the employer’s other systems, creating new tables according to needs or making changes on current tables.
We have a 24/7 response service for all equipment failures reported by a customer or our monitoring units by periodically maintaining the equipment in all projects.
Our unit is actively involved and serves in producing 24/7 solutions to the failures occurring within the scope of Network Devices by providing support to the customer within the scope of Network systems, and providing the monitoring of the license, FW, etc. updates of the devices.es.
Our authorized unit is actively involved and serves in producing 24/7 solutions to the failures within the scope of IT devices and systems, monitoring the regular and sustainable functioning of the devices, monitoring of the license, FW, etc. updates of the devices, making necessary improvements within the scope of system needs.
Our authorized unit is actively involved and serves in subtracting and analyzing general and detailed performance rates of projects and systems in the specified periods, reporting them, performing improvement and responses according to performance rates or directing them to the relevant units.
